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FAQ

  • How long can my order take to arrive?
    It can take between 3 and 7 days to arrive.
  • ¿Where do you ship?
    We ship to peninsular Spain. We don't ship internationally, neither to the Canary Islands, Balearic Islands, Ceuta nor Melilla through our website. For international shipments, please contact us directly: erugart.bcn@gmail.com .
  • How can I find out where my order is?
    You can track your order on https://s.correosexpress.com/, by using the tracking number that you will get via email once your order is placed. If you don't have a tracking number yet, it means that your order has not left our atelier in Castelldefels yet.
  • Can I cancel my order?
    You can't cancel your order once the payment is done.
  • I made a mistake when ordering. What I can do?
    You can contact us via email erugart.bcn@gmail.com up to 24 hours after placing the order. Please, explain us your case and indicate your name and work of art in the email.
  • I would like to see the art pieces in person before making the purchase. Is it possible?
    Yes, you can either come to the markets we attend regularly (more info on our Instagram page), or organize a private visit. Private visits take place in our workshop in Castelldefels, and cost 50€ in total. Up to 10 people can attend. In case of purchase during the visit, this quantity is refunded. For more details, please contact us: erugart.bcn@gmail.com .
  • I have a question that does not appear in this section.
    You can ask us anything via email erugart.bcn@gmail.com. You will get our answer in less than 24 hours.
  • The work has arrived damaged. What I do?
    All the ceramic pieces are handmade. It is normal if they have imperfections. All of this is characteristic of the artisanal piece, and a sign of authenticity. All our pieces are unique and exclusive. Nevertheless, if by "damaged" you mean "broken", we encourage you to contact us directly via email: erugart.bcn@gmail.com.
  • Do you make personalized tableware?
    Yes, we make personalized pieces if you contact us via email: erugart.bcn@gmail.com .
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